You will find your market manager email and phone number at the bottom of the dashboard.
Presently, to offer better support, we only accept support by email, firstname.lastname@example.org
All the details can be found in the Bookings tab. You can filter your bookings by arrival date, departure date, date of stay or date of booking.
You'll have to contact customer service by phone or e-mail to make sure the reservation is canceled. Customer service will then contact the guest to verify the cancellation.
No. Bookings are already confirmed. You don't need to inform us.
Sure, just contact your market manager to enable this option
First, you need to inform our customer service. If you're not able to accommodate the guest, and we will work together to find an alternative accommodation for our mutual customers
Go to My settings, found under “Managers” section. Just check the box “Daily reservation”
Go to the Bookings tab ; next to the details of the reservation, select “No Show.”. Note that you can only report a no show within 2 working days of the check-out date.
Just by going to the “Bookings” tab, you will be able to see the bookings by status, you can export them on format such as PDF and spreadsheets.
Just click on the booking and you will be able to see more details
Sure, just contact your market manager to verify the amount ; Go to the accounting tab and click on reservation statements. You'll be able to look up the commission percentage for each individual booking.
Your invoice is e-mailed to you directly during the first week of each month. You can also download your invoice from the accounting tab on the extranet. Please note that late payment may result in your ranking being affected or in closure of your account. We never take payment from the guest.
Go to the accounting tab and click on the reservation statements and select the appropriate statement.
You will to reconcile every reservation for commission payment purpose, as an example, if a guest no-showed, please tag it as “no-show” on the “booking” tab.
Click on the property info tab to view a list of all the taxes that have been created for the property. If you want to add or edit your tax settings.
Go to the property tab. Once your photos are added, make sure you publish them and drag any room photos to the correct spaces. It may takes up to 24 hours to have the photos verified and uploaded by our content team.
We only accept landscape photos with the minimum photo quality of 2048 x 1536 (3.1 megapixels). If a picture isn't the right size, it will be highlighted with a red square and an exclamation point.
You can drag and drop the photos into the order you prefer. The first photo will be the thumbnail.
Drag and drop the photo into the trash icon, which will appear on the left-hand side as soon as you start moving the photo.
At anytime, you may change the description of your property by just going to the “property info” tab, make sure to remain to keep your description short with simple texts are the best way to present your property. Also to adapt to the reading behavior of our customers and in order to maximize their impact, you’re limited to 255 characters.
Please check the following:
We have standard templates that we use to set up the policies. This makes them clear to all our guests. Please discuss with your market manager about modifying them.
Click on the “inventory” tab and select which dates you want to change and the space type. You can then change it and click update.
Click on the “inventory” tab and select which dates you want to change and the space type. You can then change it and click update. You will immediately see how many spaces you already sold and how many are remaining available to sell.
The colors indicate the left to sell status, the more it gets red, the more you’re about to be sold out
A sold-out date is shown on your dashboard. If you see a sold-out date, it means you've already sold all the available spaces for that particular space type. The “no availability” emails are sent to help boost your property's sales. If you have availability for the dates mentioned in the email, don't hesitate to load them.
These changes are reflected to the customers in less than 3 minutes.
At anytime, you can modify your property amenities, just by going to the “property info” tab, the space amenities can be updated from the “spaces” tab